1. Note for after receiving insurance card

1.1. Verify the name on card and deposit book, and identity card number. Call the Social Security Fund Center for changes if there are any mistakes.

1.2. Reset password. Password can be reset at any branches or on multimedia query machines, ATMs.

2 Use of medical insurance card

2.1. Insurance card is the proof for receiving medical treatment, record and use of the medical funds. Insurance card is for the insured only, must be properly kept.

2.2. Insurance card is required to be presented when receiving treatment, buying medicine, discharging from the hospital.

2.3. The insured can go to any card provider branches for reporting the lost of insurance card, lost of password, card damaged.

Customer Service of Banks:

China Everbright Bank: 95595

Guangzhou Commercial Bank: 83966288

Agricultural Bank of China: 95599

2.4. From next month of a normal payment, the insured can check the status of funding of medical account at any ATMs with UnionPay logo, any card provider branches, or check with costumer service of the banks after the 12th of each month.

No individual medical account is set up; no funding is transferred to medical insurance card for the insured of hospitalization insurance.

5.According to requirement of the use of social security (citizen) card by Municipal Party committee and City Hall, our city will organized the insured to change their Guangzhou Social Security (citizen) card (following referred as SS (citizen) card ) from November 16th, 2006. SS (citizen) card is the electronic proof of applying for medical insurance related transaction for the insured of the municipal social insurance. The card replaces the function of original social health insurance card. The insured can apply for medical insurance related service from the day they receive the SS (citizen) card. The process of receiving medical treatment, medical procedure and business form will not be charged.

Telephone number of Guangzhou Citizen Service and Social Security Card Management Center: 83366288